Frequently Asked Questions

Moving Questions

Are there any hidden charges?

No, all possible extra charges are listed on every estimate in the terms and conditions section. We highly suggest that you look over the terms and conditions of your estimate prior to signing your estimate.

How does your company avoid damages during a move?

All furniture items are padded and wrapped (or banded with large rubber bands, it depends on the piece) before we ever pick it up or move it. That means that there will always be a layer of padding between your furniture and any walls, railings, or door jams that the furniture will be moved through.

Thus, by protecting the furniture, we also protect the home the furniture is being moved around in.

We protect floors that are easily damaged by laying pads in high traffic areas and spots where we will be dropping off boxes.

What are All Out Moving payment terms?

For local and long distance moves we accept cash, money orders, cashier’s checks, personal checks, and all forms of Credit/ Debit cards.

Why should I book my move with All Out Moving & Storage, LLC?

All Out Moving & Staorage, LLC is a full service moving company not a broker meaning you deal with All Out throughout your move. All Out is an AMSA ProMover, BBB certified with a A+ rating and we are fully licensed and insured.

When should I schedule my move?

It’s preferable to book your move 2 weeks in advance especially if you want to move on a Friday, Saturday or Sunday.

Can I get a binding quote?

Yes, All Out provides binding estimates.

Do you charge a trip charge?

Yes, we have a standard trip charge for all local moves. This covers the gas, traveling to the location and back, as well as blankets and protection items. And we have no hidden fees!

Do you have flat rates?

Yes, there are some cases where we do flat rate fees like our “Flat Rate Apartment” moves. When in doubt just give us a call and we can work with you! 423-716-3025

How many movers will show up on moving day?

Depending on the size of the move but the usually 3 movers which consist of 1 driver/foreman and 2 helpers.

What type of trucks do you use?

We only use 24 and 26 foot box trucks. Every truck is outfitted with professional moving pads, dollies, toolkits, bungies, and everything else necessary to get you from point A to point B in the same condition you left in (if not better!).

All of our trucks are equipped with a heavy-duty loading ramp and a number of trucks in our fleets have lift gates as well (especially useful in certain circumstances)

What happens if we experience inclement weather during my move?

Bad weather happens and the majority of the time we keep moving during minor storms. All furniture items are protected (padded and wrapped/banded) before they leave your house so they don’t get exposed to the elements. Usually, there is not much of a walk in between the house to the truck so a little rain is rarely an issue.

If it is raining very hard we can either wait for the rain to pass or reschedule the move. It really depends on the situation.

As always, we will never move anything if you feel the environment isn’t right.

How do you estimate the weight of my shipment when providing a quote?

By obtaining a list of items of what the client is moving we use and industry standard table of weights and measure to approximate the weight based on the list given to us.

Will my items be combined with other households?

All Out Moving does not combine shipments. We dedicate a truck solely to your job and majority of the time your move can be completed in under 1 day!

Pick Up & Delivery Questions

What is All Out Moving transit time to deliver my items?

All Out Moving time varies depending on where you are moving. The most common transit time is 1 day to complete your entire move. If moving out of state, we will load in 1 day and transport the following day.

I need to be moved on a specific date, how can I guarantee the date?

Simply give us a call to see our availability. Once your move is confirmed, the date is locked down for you.

Family focused.

Have you experience a family focused moving company? It’s time you do.